At SoftInner.com, your privacy, safety, and trust are extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or shop from our website. By using SoftInner.com, you agree to the practices described in this Privacy Policy.
Last Updated: 2025
1. Information We Collect
We collect certain types of information to process your orders smoothly and improve your shopping experience.
A. Personal Information
When you place an order or contact us, we may collect:
Full Name
Phone Number
Email Address
Delivery Address
City & Postal Information
B. Automatic Information
When you browse our website, we automatically collect:
IP address
Device information
Browser type
Pages visited
Session data
Cookies data
This helps us analyze website performance and provide a better user experience.
2. How We Use Your Information
SoftInner uses your information ONLY for:
✔ Processing and delivering your order ✔ Contacting you for confirmation or issues ✔ Sending order updates via SMS or WhatsApp ✔ Improving product selection and customer experience ✔ Providing customer support ✔ Sending optional promotional messages (you can unsubscribe anytime)
We never sell or misuse your personal data.
3. Protection & Security of Your Data
We use the following measures to keep your data safe:
Encrypted data storage
Secure hosting
Restricted access to personal information
Monitoring for suspicious activities
Safe browsing protocols (HTTPS)
Your personal data is never shared with third parties, except:
Courier partners (for delivery only)
Payment gateway (if used)
Legal authorities (only if required by law)
We do not store or access your banking or credit/debit card details.
4. Cookies Policy
SoftInner.com uses cookies to:
Save your shopping preferences
Show relevant product suggestions
Improve site speed and experience
Track website analytics
You may disable cookies in your browser, but some features may not function properly without them.
5. Marketing & Promotional Messages
With your permission, we may send:
Exclusive discounts
New arrival updates
Sale alerts
Restock notifications
You may unsubscribe anytime by clicking “unsubscribe” in the message or by contacting us.
6. Sharing of Information
We only share your information with:
Courier & Logistics Partners
To deliver your order quickly and safely.
Customer Support Team
To resolve your queries.
Legal Requirements
If required for fraud prevention or legal compliance.
We NEVER share or sell your data to any marketing agencies or external businesses.
7. Children’s Privacy
SoftInner does not knowingly collect personal information from children under the age of 18. If you believe a minor has provided us information, please contact us so we can delete it.
8. Third-Party Links
Our website may contain links to external websites (e.g., Instagram, Facebook, TikTok). SoftInner is not responsible for the privacy policies or practices of these third-party sites.
9. Customer Rights
You have the right to:
Request details about your stored information
Update or correct your personal data
Ask us to delete your information (except for order records)
Opt out of promotional communications
To exercise any of these rights, contact us directly.
10. Updates to Privacy Policy
SoftInner may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Your continued use of the website means you accept the updated policy.
11. Contact Information
For questions, concerns, or data requests, you may contact us at:
